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FAQ's

Frequently Asked Questions

Get answers to your questions using Support AI chatbot.
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Support AI is incredibly versatile, perfect for a variety of needs including Customer Support, Lead Generation, Sales Bot, ChatGPT Integration, Internal Employee Support, Automated Booking Scheduling, Feedback Collection, Product Recommendations, Learning, and much more!

Yes, we do have an API reserved to our paid members. Please upgrade here to unlock our API and start using it without any limits.

Our yearly plans include 4 months free. For example, if you choose our Starter plan, you will be billed $29 per month for 8 months and get 4 months free. You will be billed $232 instead of $348 every 12 months.

Support AI is currently available in 50+ languages including but not limited to: English, French, Spanish, German, Italian, Portuguese, Swedish, Dannish, Norwegian, Russian, Arabic, Chinese, Japanese, Korean, Hindi, and more.

You can either integrate your Support AI chatbot as an iframe (like our chatbot on the right) or as a chat bubble (widget). To do so, simply click on "Integrate chatbot" on your dashboard or settings and copy the provided code.
If you choose to integrate your chatbot as an iframe, you would need to paste the code wherever you want the chatbot to appear on your website.
If you choose to integrate your chatbot as a chat bubble, you would need to paste the code in the header of your website.
Need help integrating your chatbot? Drop us an email at [email protected] and we will be happy to help!

Since Support AI is powered by ChatGPT, you can use it to integrate ChatGPT on your website. To do so, simply create a new chatbot and skip the training part. You can also modify the system prompt to make it custom to your needs. For example, if you want to create a chatbot that talks about your company, you can change the system prompt to "Tell me about your company". Integrating Support AI on your website means integrating ChatGPT on your website.

Absolutely! Support AI allows you to customize the appearance of your chatbot, including colors, avatar, and greeting messages, to ensure it aligns with your brand identity. To do so, visit the "Appearance" section of the left menu.

Support AI allows you to train your chatbot using a variety of content including links, text, files (PDF, Word, Excel, PowerPoint, etc.) or Youtube videos.

Our Enterprise plan is perfect for agencies looking to offer chatbots to their clients. It allows you to create unlimited chatbots and manage them from a single dashboard. We are currently working on providing a white-label solution.

Yes, you can use Support AI on multiple websites. You can create unlimited chatbots and manage them from a single dashboard.

A training item is a piece of content that you can use to train your chatbot. It can be a link, text, file (PDF, Word, Excel, PowerPoint, etc.) or Youtube video.

At the moment, you would need to click on "Retrain" to update the content of your link. When you click on "Retrain", the chatbot will automatically retrain itself using the latest content of your link.

A message is a question asked by a user to your chatbot. For example, if a user asks 3 questions to your chatbot, it will count as 3 messages.

Yes, you can access the complete chat history of each chatbot by clicking on "Conversations" in the left menu.

Changes to your chatbot are live but your browser has probably cached your chatbot's file. To make sure that you are seeing the last version of your chatbot, visit your chatbot's configuration file and refresh it: https://widget.supportai.com/{chatbot_id}.js (replace {chatbot_id} by your chatbot ID).

Yes, Support AI is GDPR compliant. The platform ensures that users' data privacy and protection are in line with the General Data Protection Regulation (GDPR) requirements. If you have specific questions or concerns about GDPR compliance, you can reach out to the Support AI support team at [email protected] for further details.

While chatbots are helpful, we understand they can't always take the place of human touch. If you'd like to reach out to our team directly, please feel free to contact us at: [email protected].

Our team is based in Salt Lake City, Utah. We operate from Monday to Saturday, 9 am to 9 pm (Mountain Time).
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If you have questions about Support AI, please contact us directly via email.

[email protected]