Privacy Policy

Last updated: December 10, 2023

Introduction

Privacy Policy. It explains how we collect, use, and share your information. Using our Service means you agree to these terms, as outlined in our Terms of Service at https://supportai.com/terms. SupportAI operates the Service and uses your data to enhance and improve it, in accordance with this policy. Terms used here are defined in our Terms of Service.

Definitions

Service: This refers to the website located at https://supportai.com/, which is operated and managed by SupportAI.

Personal Data: This term represents information about an identifiable individual, information that can reveal who a person is, either alone or when combined with other data we have or might obtain.

Usage Data: This is information collected automatically through the use of the Service or from the Service's own infrastructure, such as the length of time spent on a webpage.

Cookies: These are small data files placed on your device (like a computer or smartphone) to collect standard internet log information and visitor behavior information.

Data Controller: In this context, a Data Controller refers to any individual or entity that decides the purpose and method of processing personal data. Under this Privacy Policy, SupportAI acts as the Data Controller for your data.

Data Processors (or Service Providers): This term is used for any individual or legal entity that processes data on behalf of the Data Controller. SupportAI may engage various Service Providers to process your data more efficiently.

Data Subject: This refers to any living person who is the subject of the Personal Data we hold.

The User: The User of our Service is any individual who engages with it. The User is synonymous with the Data Subject whose Personal Data we process.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Your Personal Data may be utilized to send you newsletters, marketing materials, and other content that might capture your interest. Should you prefer not to receive such communications, you have the option to unsubscribe at any time. This can be done either by clicking on the unsubscribe link provided in our emails or by contacting us directly at [email protected] to opt out.

Usage Data

Our Service may gather information transmitted by your browser or via a mobile device when you access the Service. This data, known as "Usage Data", can include your computer's Internet Protocol (IP) address, browser specifications, the specific pages of our Service you visit, along with the dates and duration of your visits. Additional diagnostic data may also be collected, such as unique device identifiers.

For mobile device users, Usage Data might encompass details like your mobile device type, unique mobile device ID, mobile IP address, mobile operating system, the mobile browser used, and other diagnostic data.

We use cookies and similar tracking technologies for monitoring activities on our Service and maintaining certain information. Cookies are small data packets possibly containing an anonymous identifier, dispatched from a website to your browser and stored on your device. Technologies like beacons, tags, and scripts are also in use for gathering information, aiding in the enhancement and analysis of our Service.

Although you can configure your browser to block all cookies or alert you when one is sent, not accepting cookies might limit your ability to use certain segments of our Service. Below are the types of cookies we utilize:

Use of Data

SupportAI uses the collected data for various purposes:

  1. to provide and maintain our Service; type of Personal Data: email address, first name and last name, Cookies and Usage Data; necessity for the performance of a contract to which you are a party;
  2. to notify you about changes to our Service; type of Personal Data: email address, first name and last name, Cookies and Usage Data; necessity for the performance of a contract to which you are a party;
  3. to allow you to participate in interactive features of our Service when you choose to do so; type of Personal Data: email address, first name and last name, Cookies and Usage Data; necessity for the performance of a contract to which you are a party;
  4. to provide customer support; type of Personal Data: email address, first name and last name, Cookies and Usage Data; necessity for the performance of a contract to which you are a party;
  5. to gather analysis or valuable information so that we can improve our Service; type of Personal Data: email address, first name and last name, Cookies and Usage Data; legitimate interests of the Data Controller;
  6. to monitor the usage of our Service; type of Personal Data: email address, first name and last name, Cookies and Usage Data; legitimate interests of the Data Controller;
  7. to detect, prevent and address technical issues; type of Personal Data: email address, first name and last name, Cookies and Usage Data; legitimate interests of the Data Controller;
  8. to fulfill any other purpose for which you provide it; type of Personal Data: email address, first name and last name, Cookies and Usage Data; necessity for the performance of a contract to which you are a party;
  9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; type of Personal Data: email address, first name and last name, Cookies and Usage Data; necessity for the performance of a contract to which you are a party;
  10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.; type of Personal Data: email address, first name and last name, Cookies and Usage Data; necessity for the performance of a contract to which you are a party;
  11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information; type of Personal Data: email address, first name and last name, Cookies and Usage Data; upon your consent;
  12. in any other way we may describe when you provide the information; type of Personal Data: email address, first name and last name, Cookies and Usage Data; necessity for the performance of a contract to which you are a party;

Retention of Data

We hold onto your Personal Data only as long as necessary for the purposes outlined in our Privacy Policy. This duration includes the time needed to comply with legal obligations (such as retaining data in accordance with the law), resolve disputes, and enforce our agreements and policies. Personal Data that we process based on your consent will be kept until you withdraw that consent or until any related claims arising from the Service are settled. For internal analytical purposes, we also retain Usage Data, which is typically stored for a shorter period unless required for enhancing security, improving service functionality, or if legal requirements dictate a longer retention period.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. The Company will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. When we transfer your Personal Data to other countries, we will protect that Personal Data as described in this Privacy Policy and in accordance with applicable law. We use contractual protections for the transfer of Personal Data among various jurisdictions (the European Commission’s standard contractual clauses referred to in Article 46. 2 c) of the GDPR).

Disclosure of Data

We may disclose Personal Data you provide:

  1. Under certain circumstances, if required to do so by law or in response to valid requests by public authorities;
  2. If we or our subsidiaries are involved in a merger, acquisition or asset sale;
  3. To our subsidiaries, affiliates, employees;
  4. To contractors, service providers, and other third parties we use to support our business;
  5. To fulfill the purpose for which you provide it;
  6. For the purpose of including your company’s logo on our Website;
  7. With your consent in any other cases.

We do not sell or otherwise share your Personal Data, except as described in this Privacy Policy.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We use appropriate administrative, technical and physical safeguards to protect the Personal Data you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use, e.g. we maintain backup copies and only authorized personnel may access the Personal Data.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. – See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj

At SupportAI, we are dedicated to ensuring you have control over your Personal Data. We offer options for you to edit, remove, or limit the use of your personal information.

If you want to know what Personal Data we hold about you or if you wish to have it removed from our systems, please contact us at [email protected].

You have several data protection rights, including:

Please note that we may require you to verify your identity before responding to such requests. Also, some essential data may be necessary for the provision of our Service.

If you have any complaints about how we handle your Personal Data, you have the right to contact a Data Protection Authority. For more information, please reach out to your local data protection authority in the European Economic Area (EEA).

Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

IalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivable the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/

According to CalOPPA we agree to the following:

Our Policy on “Do Not Track” Signals

According to CalOPPA, we agree to the following:

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

ToolPrivacy Policy
Open AIhttps://openai.com/policies/privacy-policy
Supabasehttps://supabase.com/privacy
Cloudflarehttps://www.cloudflare.com/privacypolicy/
GitHubhttps://docs.github.com/en/site-policy/privacy-policies/github-privacy-statement
ScraperAPIhttps://www.scraperapi.com/privacy/

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processor we work with is:

Stripe

Stripe is our merchant of record. Their Privacy Policy can be viewed at https://stripe.com/us/privacy.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email: [email protected]